At Alex Sport Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a simple return process.
You may request a return within 14 days of receiving your order.
To be eligible for a return:
• The item must be unused
• The item must be in its original condition
• The item must be returned in its original packaging
Items that show signs of wear or damage may not be eligible for a refund.
The following items cannot be returned:
• Items marked as final sale
• Used or worn products
• Items damaged by improper use
To request a return:
Contact our support team through the Contact Us page
Provide your order number and reason for return
Our team will provide return instructions
Do not send items back without contacting us first.
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
• Refunds will be processed to your original payment method
• Processing may take 5–10 business days depending on your payment provider
Customers may be responsible for return shipping costs, unless the item arrived damaged or incorrect.
Shipping fees are generally non-refundable.
If you receive a damaged or incorrect item, please contact us immediately. We will work quickly to resolve the issue.
If you have any questions regarding returns or refunds, please contact us through our Contact Us page and our team will assist you.
